Jetpac Inconsistency
When it works, it works great. Unfortunately for me my third time was NOT a charm. First time 30/day Jetpac use was in Japan. Initially I had some difficulty with Activation but eventually worked it out and it worked great. 2nd time use was in the U.S. I had to activate twice and had two Cellular listings for it in Settings. One worked and the other did not, which was confusing but I found the one that was good. 3rd time was again in Japan and was a nightmare. I purchased the Jetpac in the U.S. and activated it, but as recommended, didn't turn on the Data Roaming until arrival in Japan. When the Roaming was turned on, nothing happened, and no internet. I was on Narita Airport Wifi at the time so I assumed Jetpac was just in the background but once on the train and out of airport range, the Jetpac did not work. Now this was a real problem because you need internet to converse on WhatsApp with Jetpac support. So I was forced to accept my DoCoMo source,$10/day, to be able to talk with Support. I spent the entire 1:30 minutes of the train working with Support who could not fix the problem. Eventually I downloaded and reactivated a new Jetpac with no result. I called again and spent much of the evening with my friends talking to Support. Perhaps almost 3 hrs. at this time and to no avail. I finally told Support that I was done with Jetpac, said I wanted a refund, got it, and said goodbye for good to Jetpac. For me I felt their activation procedures were confusing and difficult at times. And if you don't have internet at all, you are doomed on the support. I will say their Support Teams are excellent but they couldn't cure my situation. It made me wonder if their strong Support was due to other customers frequently encountering similar problems that I was dealing with and no positive result. I am now looking for another eSim company that offers easier and more solid solutions.