The torch has now arrived, and my husband is happy with it. There was even charge in the batteries so he could test it straight away. Packaging not great but the item was robust enough to survive it.
I ordered two items at the beginning of June. One piece arrived in early August, packaged poorly and therefore damaged in the post. The expensive torch is still not here, now end of August, and "Alex" is "referring the case to his superior" - for the second time. I had some hope when I sent an email about the damaged goods and he got back to me straight away, with similar platitudes to those I have read. I am thinking that I've done my money at this point. Once bitten...