If there was an option to give negative 5stars I would.
This is the worst buying experience I have ever had. I ordered a transmission from them that lasted 50 miles. But that is not the worst of it. Ordered transmission in March. Waited a couple days for a order number and tracking. I had to call to get this information. I only got a order number because the shipping was to take about 4 times longer than the 14 days promised on the web site. This company which is also got all auto parts has a very hard time with communication. I called so many times and got no answer, when they did answer they gave me the run around. They Would say the person you need to talk to is not in right now but we will give him a message for you. Then I would never get a call back. So then 2 months later I called and got a tracking number. Transmission shows up. Transmission was barely cleaned off before they sprayed it with silver paint. I installed the transmission and was worried about them maybe not putting a filter in it so I tried calling over and over to confirm with them that the tranny had a filter in it. They never did answer the phone. So I took the pan off of the tranny to find it did have a filter in it. Now this is the best part. Their transmissions are supposed to be tested. This one was bone dry inside. This unit had not been tested. After 50 miles the transmission locked up. So at this point I try to call again and again. I emailed over and over. No response. Then they actually answered the phone. Guess what, the guy I needed to talk to was out and would call me back. He never called. So I called his personal phone number that he gave me when he called me about the shipping address being a residential address. I was told the office girl would call me with info for shipping this junk back before they would send a replacement. Guess what, they never called. So I tried calling and emailing for another month. This transmission is in my only means of transportation. So at this point I have no choice but to have the transmission repaired at my brother in laws transmission shop. This thing was a wreck. Bad pump, bad solenoids , pinched gaskets, and a shorted out harness. This cost me $1900+ to have rebuilt. So I called them again, they answered after about 10 calls this time. I was told that who I needed to talk to about some sort of monetary compensation was out but she would let them know and they would call back. So more emails, more callS, and more frustration. I filed a complaint with the BBB. Didn’t get a response till I sent the owner a pissed off email. They responded to the complaint from the BBB by saying it is out of our hands the customer had the transmission repaired. So I am now working with the Michigan attorney generals office to get some sort of satisfaction. So my advice to anyone who reads this is Do Not purchase or trust this company to do the right thing. By the way both the BBB and the Michigan attorney generals office know this company well. I see their responses to these reviews and can’t help but laugh at their hubris. They blame their issues on COVID over and over. They used that excuse when my shipping took so long, but the the girl in the office let it slip that they couldn’t find a 93 4L60E. I ordered a rear end for my blazer the same day I ordered this transmission, it had to be pulled out of a truck and shipped from Michigan to Texas and it took 2 weeks. So never expect the truth out of them. Their claim of being so good that they have been in business for 17 years should never reach 18 years at their current rate of customer service. In response to A transmissions reply: I installed the transmission the first time.installed by eagle transmissions after they rebuilt it Yes we used the transmission you provided. After $1900 dollars worth of parts and labor to make it work. How do you expect people to trust your warranty when you will not communicate with your customers once you receive payment. Where did you read the transmission had no fluid in it? Your response is inaccurate and personally offensive. You left me high and dry by not communicating when it mattered, when the transmission locked up I couldn’t get you to answer a phone. Your mailboxes were all full so couldn’t leave a message, and never got any response to email till legal action threatened. Do you expect your customers to wait for months for you to respond? So Jeff Madison and Kevin Karwack if you payed someone to ship you a product that you needed to insure you could provide for your families and it was broken with a 5 year warranty but you couldn’t get the company you got it from to respond to any of your communications. What would you do? Let your family starve??? Well that’s the position you put me in. MCPA-331. Response to this is lies. These guys are liars. There has only been 2 transmissions in this truck. The original and theirs. They make it up as the go along. Buyer beware.