Customer service exceeded expectations
I ordered a red couch cover. The one that arrived was a size too small. Accidents happen, I guess. I sent a rather snarky email to customer service, thinking I'd been ripped off and not expecting much, but their response was so quick and so generous - $10 to replace the cover, no need to return the other - that I kind of regretted my meanness. Very professional, good solution, can't wait for my new cover.