Singapore’s vPost - A Living Nightmare!
It would be good if vPost could take a little time to brainstorm and analyze why it is getting such bad reviews. If it could be a little more flexible and pay more attention in boosting its customer service instead of its coffers it would definitely start getting 4 to 5 stars. In my case I made the unfortunate mistake of sending my boxes to the USA via vPost website. Big mistake! I should have packed my stuff in a luggage and gone to the nearest post office. I had spoken to a most friendly and helpful lady at the post office who had told me that they would pack, weigh and help me with the forms as well. I decided to go via online for convenience sake and I’ve regretted it ever since! The main culprit is its customer service via phone. I called about 4 to 5 times in order to get the entire process right but ended up being frustrated because each time I called I got different answers! I was told I can print the labels at any POP station which turned out to be false. Clearly, the customer service staff are unsure of the process, what forms should be affixed on the box and the cost involved. I was told that each consignment carries a collection fee of $5/- which was incorrect; each box carries a collection fee of $3/-. Here comes the worst nightmare I had to endure! At the POP station I called yet again and I was told that collection is on that very day and I’m not home! The lady on the other end insisted that she got the collection date correct until I had to pull out the invoice I had received via my email and told her that the invoice’s collection date is 2 days away! She finally admitted her mistake and I had to ask her to apologise because it was not forthcoming! At this point I had wanted to cancel the online transaction and go manual instead, i.e. bring my stuff to the post office and guess what the customer service staff said? Oh yes, sure pay all over again because vPost will not refund nor allow cancellation! God bless our national postal/shipping service! At the rate it’s going disaster is just around the corner!