RMA Gone Wonderfully
Requested an RMA for a refurbished 3060Ti I bought from the Zotac Store during Black Friday due to a weird rattling noise that intermittently came on every few hours. Even after I had messed up a couple of items on the form, had a confusing email address, and failed to send the faulty card within the 15 day period, they were not aggressive nor irritated and simply helped me through my RMA no matter what. Once the faulty card arrived to their facility on February 18th (I paid for shipping it to them), I received the new, perfectly working card on March 4th. Julie stuck with me through the whole process and I am very appreciative of Zotac's customer service team being so gracious.