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Linda Spainer

美国

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Firmstrong Bikes

Tired of the excuses

I ordered my bike on May 17. The last I heard it was tentatively supposed to ship on August 31. That email was about 3 weeks ago and no word since. Are you truly a legitimate company? Or are you just scamming people out of their money. I paid through Pay Pal so I am protected although I don’t want a refund. I want the bike that I ordered. I feel that I have waited long enough. I do understand the problems with COVID 19 and Fed Ex deliveries but this is getting old now. I know there were manufacturing problems but come on. Enough already. I know there are many other people in my situation. This is not fair to any of us. I’m tired of receiving computer generated emails saying the same thing. Promising that I will be contacted soon by an agent. I never get contacted by anyone. I’ve ordered things from other sites and received my merchandise no problem from a Fed Ex delivery so I know they are delivering. I would really appreciate a response ASAP. From a real person who can help me. This whole situation is ridiculous and someone needs to find a solution to it.

2020-09-01