Worst Online Shopping Experience Ever
This is certainly the worst online shopping experience I ever had. I ordered a prescription glass on 12 Aug. 4 days later there is no update on the order, and I noticed that the order showed the glass as no prescription. I sent an email to ask. Jericho replied they indeed received my prescription details, but the system will not show it. However, the order is put on hold, to cope with Singapore import law, I need to provide the date of the eye exam, the validity period, optician details, full prescription details and date of birth. So, I provided the details. 1 day later, on the 17 Aug, Raphael sent me an email asking about the same thing. I told him I sent the details to Jericho already and forwarding the email to him. Ronald also sent me an email saying Jericho already coordinated this issue and will provide an update 24/48 hour On 21 of Aug, there is still no movement of my prescription glass, so I sent an email to ask them. Elveen replied and said I need to send the full description details with my handwritten Date Of Birth and PD on it. They request for my handwritten date of birth after so many days. I was furious but I scanned my handwritten DOB with my name and sent it to them. On the 26 Aug, Jocelyn replied the email and said “Our optical lab accepted and confirm that they received your submitted script. We are currently processing your prescription lens which takes around 3 - 5 working days” Today is 2 Sep and I am still seeing my order status as “Rx Lens Confirmed” I don’t even know what does it mean? 3 weeks since I placed the order from Smartbuyglasses. They have not ship it out yet. I am not sure what is going on with them but having so many people replied to my email but no one really takes ownership of it is really disappointing. I am still not sure when will I receive my glasses. How to reply to your private message, Nicole? I checked my email, there is nothing there. *Update I received my glasses on 9 Sept finally after almost 1 month of waiting. Nicole was following up closely for this issue, It makes this frustrating issue less frustrating. I would not be giving such a bad review if someone is following up on my issue from the beginning. The sender is an optical outlet from IMM building which is within walking distance from the place I stayed.