Poor treatment of long-standing…
Very disappointing customer retention and service! I’ve been a paying TrainMore member for years. Last year, I received a renewal offer with 30% discount, bringing my membership to €41.30 per 4 weeks. This year, I was initially offered 20% discount and later 25%, resulting in €51.75 per 4 weeks for a one-year renewal contract. I wouldn’t necessarily mind paying more if the quality of the gym justified the price. Unfortunately, TrainMore Coolsingel simply doesn’t. The facilities are basic, the gym often feels dirty and unhygienic, and over the years I have seen very little improvement in the overall quality or maintenance of the club. Paying over €50 per 4 weeks for this particular location simply doesn’t feel justified. What makes the situation even more frustrating is that TrainMore is currently offering new members at Meent, only few metres away, a 2-year membership for €46 per 4 weeks. When I pointed this out, I was told that I could not receive that offer because I am already an existing member. So as a long-standing paying member, I am effectively being asked to pay more for a shorter contract than a new customer. The issue is therefore not just the price. It’s the lack of investment in the Coolsingel location, the decline in value for existing members, and the fact that loyal customers appear to be treated less favourably than new ones. Very disappointing customer service and retention policy.