Promo codes do not work
Dear Nanoleaf Customer Support, I am writing to express my dissatisfaction with the handling of my recent support request, ticket number 13387. Despite assurances from your representative Raphael, the issues I encountered with the non-functional discount code and additional shipping costs have not been resolved. As an EU customer, the discount code provided was ineffective, and the promise of a manual refund for the additional shipping costs has not been fulfilled. This situation is particularly disappointing given the expectation set by your promotional communications. I would appreciate prompt attention to this matter to rectify the situation as initially promised. Sincerely, Ulyana