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Katie S

英国

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Shop Illy

Coffee never arrived

Tried to set up a subscription and it was suspended randomly before I even received my order. Called customer service who assured me they would resolve this however we have been waiting over a week. They were in touch twice to apologise and promised free coffee to tie us over until the subscription was reactivated, however this never arrived. I’ll be closing my account today unless this gets resolved by their team.

2022-04-09