Mixed feelings
I have mixed feelings about this company. Preordered on 8/9 for an 8/17 estimated ship date. I could see in my FedEx account that labels were created on 8/20 for both bikes I ordered. One bike was picked up on 8/23 and delivered 8/29. The other bike didn't get picked up until 8/28 and delivered 9/5. The FedEx delivery length I understand, but I take issue with how long it took for the second bike to get picked up. According to the VERY LONG "explanatory" email the owner sends with many excuses on basically why their customer service and delivery lacks (i.e., blame FedEx), FedEx can't pick up all the bikes the company is trying to ship. However, it seems like there could be work done to resolve that issue. I had to contact customer service twice and had a quick personal response to the first and for the second got the same canned email previously mentioned without a personal response. I understand that nobody anticipated a national demand for bikes and they are working hard to keep up. Overall, it sounds like I was very fortunate to actually receive my order and fairly quickly. I just wasn't thrilled with their customer service approach. ETA: be sure to check your bike as soon as it comes. The company has a zillion ifs ands and buts for reporting damage. One of our bikes has damage, but we did not open it and discover it in time. That is on us, but I suspect they have a lot of defects and issues. Also, I noticed all of the recent 5 star reviews were from customers who were invited to review :)