Average
I couldn’t wait to order from this company as I had seen the necklaces for some time. The day I got my daughter’s badge number I placed my order. It was during my initial order that something came off a bit suspicious. I had been getting ads for an almost identical necklace from a company by a different name. I then found that this company is currently operating under 2 different names. I guess this should have been a red flag but I admit I was still too excited. I went with silver and while I felt it was a little overpriced I was hoping the customization would make it worth it. My necklace arrived and I was so excited. At first glance it has a beautiful sparkle, the chain is decent but could prob be bought much cheaper, this was convenient and it is an average silver chain. The charm itself unfortunately is incredibly thin. It appears to be very fragile and delicate and not willing to stand up to everyday wear for my little officer. My 2nd biggest disappointment was the image. I get the charm is small however I sized up in hopes that the image would appear clear and not smooshed. Unfortunately, it is still so small the image appears as a blurry blob. Upon further inspection, the quality is just not what I would expect for the price. The spacing on the numbers looks off and I am not sure if it is just the way the # 4 appears but the spacing between the one and four as well as the sizing of the number itself seems to be off. Last but not least, the engraving was printed in block print which I had ordered the cursive. I will take full responsibility for this however as I did the final check and okayed the item. I am not sure how that slipped by and only bring it up to warn others to triple check that option before submitting because I certainly double checked and that was somehow changed. Since receiving my item, I attempted to reach out twice and have not heard back from anyone. I was hoping to return at which point I have seen that process can be difficult as returns with the company being denied or charged melting fees etc from what I am reading now. I am just so disappointed and was really excited about this order and placing future orders for the rest of the family. I think the idea is absolutely the best and the items shown online are perfect. Unfortunately the quality and the price for the specific item just isn’t it. It fails to fully deliver in all areas. I will be sure to update this if I do hear back or there is a resolution. Overall, shipping was quick, the idea is wonderful, selection and options are great. Communication thus far is non existent, quality just not quite there, and overpriced.