Refund issued in Timely Manner
I ordered a bike (and paid for it) May 18,2020. It was supposed to ship June 8th. I did get email updates every week for the first couple months pushing the date out again and again. When the emails stopped I called them and was told they had no idea when the bikes would be shipped because the manufacturer was unresponsive. I cancelled the order online via the Google Document and received my refund email about 2 days later and then received my credit about 3 days after that. So overall the company treated me very fairly - just wish I had gotten a bike!