Only gave 1 star cause 0 star was not…
Only gave 1 star cause 0 star was not an option. I ordered 3 ECU covid face masks for 19.99 with an offer of free shipping. I paid 9.00, almost half the price of the item for expedited next day shipping with 2 emails showing arrival by today. I checked the tracking on FedEx and they did not ship the next day, sent notification to fedex at 9:30 in the morning and it was picked up around midnight the next day. now there saying i will get it tomorrow. Was going to cancel and then i see they charge 9.99 to send a shipping label. I could have sent it back for about 1.00 through USPS> Only way to contact Customer Service is through Twitter (really). My only other order from Fanatics showed up 3 days before Christmas missing an item. I'm done with this company, I can accept the mistakes, but the lack of available customer service for a company this size is inexcusable. I'm sure they will blame this on COVID, but if you are going to advertise expedited shipping, because of COVID, and people pay the outrageous fee, ie: 9:00 on a 19:00 purchase then you should excuse the pun, deliver on time. Just because you sent the shipping info on a computer to FedEx does not mean it's been shipped, I work in logistics, so I know how it works. Obviously upper management not concerned as there is no way to contact anybody, not even a customer service rep, let along a manager. Maybe we need to start contacting MLB, NFL, NBA etc and let them no that this is how there leagues are being represented.