Terrible customer support
Terrible customer support. I had to contact them after a software upgrade they pushed rendered the watch unusable. I got in touch with them via the WhatsApp support and immediately got asked to provide all sorts of useless information before they would log a fault. I was then told it would get passed to customer support and to be patient. Six weeks later, I’ve had no response and when I do send chasers, I get an auto note saying to contact them during office hours, regardless of what time I reach out. I’ve been losing money on the sim during all this time and my daughter has no watch. Do not buy an IMOO watch - tell your friends. I am.