Stolen money
I bought 2 outfits both a size small. They arrived quickly. One of the outfits fit like a size large on me although it indicated it was a size small. So, I attempted to request a refund for the too big outfit through their online portal, but it never worked. It continuously gave error messages although I attempted over a course of several days. I then sent an email to their customer service. After several back and forth emails over a course of 2 1/2 months, (because they take so long to respond) I still have not received a refund although the item was sent back to them. I even emailed them proof that the item was delivered back to them, and they told me they are working on my refund and to please wait. That was the last correspondence. It has been about 3 weeks now, and I still have not received a refund. So they really just received free money from me, because I have no refund or the item anymore. This has been a back and forth thing for a little over 3 months. Overall, I would say their customer service sucks when it comes to returns. Please be weary about what you purchase from them, because it will be difficult to get your money back.