美国
Item ordered, received shady customer service emails. Got a shipping uipdate showing routing through N. Africa to USA. Total scam site; Avoid purchasing. Ordered January 11th. As of March 13th, Emails have gone unanswered and no delivery.
Umidigi uses a very underhanded and unreliable method for dealing with after-sales support, and effectively offers zero warranty unless the platform you purchase the product on forces their hand. I am purchased an Umidigi Bison on eBay through their official sales channel "Umidigi-US-Official" as linked to from their website. The phone arrived with a faulty microphone. I set up a return, but the label went to my spam box and by the time I sorted it out, the return period had closed. Making the best of it, I shortly thereafter asked for warranty service. The fault, after all, was documented the day I got it and wasn't resolved by the 3 different solutions Umi proposed in eBay messaging - Factory Reset, Hard Reset, and using SP Flash to reflash the phone's software. After offering these without success, I pressed them for an RMA or an address to send it for repair or exchange. They ghosted me. They will not respond to any of m 7.meesages I sent over the past 2 months. My warranty is good until July, but I have my doubts they'll ever respond. Umidigi through their official website continues to insist their resellers are responsible for warranty, even though they ask for all the transaction details on their official website, do not establish the identity of the 3rd party reseller they refer to other than Umidigi, and claim they will step in to handle conflicts between Resellers and end customers (I asked, they refused). They told me to contact the platform (eBay doesn't do product after-sales and warranty support) the reseller (clearly no help there) and local law enforcement (My local PD has neither plans to travel to or any legal jurisdiction in Shen Zhen, China). You can also file with the FTC for the sake of being thorough, but none of these will make your $150+ investment any less or a waste and a scam. Look for their reputation on warranty support on Reddit, Phone forums, and places they don't have any access or control to moderate the reviews. My experience is not unique nor is it even unusual. Their phones have low QA and many folks receive faulty product. If you get a working phone, you may find yourself with a device you like at a bargain price. My F1 and my S3 Pro from Umi were good enough to get me to make a 3rd purchase. 3rd time is a charm though. I prefer not to gamble with my purchases, and I prefer not to be lied to when making them. Umi has set up this shell game of "who honore the warranty" as a means to shrug off responsibility and it's abundantly clear. Without access to the data from platforms their "resellers" sell on, why would they ask for it? They just pretend there is some middle-man outside the conlany's control selling the product. There isn't. But iit sure makes it easy to keep you bouncing around searching for whomever will honor a warranty you never received in the first place. Where do the resellers get the parts or the replacement units? What electronics reseller has all the expertise to repair product? If your Dell laptop fails, does Target or Walmart have the staff, parts, and knowledge to fix it? If so, how so if Dell is in no way involved? It's ridiculous. Stay away from this company unless you plan to treat their products like the throw-away electronics they are.