MY WARNING ABOUT BOOKING WITH TRIP.COM
MY WARNING ABOUT BOOKING WITH TRIP.COM I want to share my experience with Trip.com to warn other travellers. I attempted to book a flight and was asked to complete an authentication process. This took some time, and eventually the booking system timed out. Believing the booking had failed, I tried again and booked the same flight a second time. Later, I discovered that I had been charged for both bookings. Both flights were on the same day, and I only travelled on one of them. The second booking was made because the system timeout led me to believe my original booking had not gone through. I contacted Trip.com to explain what had happened and request a refund for the unused duplicate booking, but they refused. I find this extremely disappointing. Customers should not be left paying twice because a booking system times out, especially when they act in good faith and only want to secure one flight. I am sharing my experience so other travellers know to check their bookings and bank statements carefully whenever a payment or authentication process appears to fail. I hope Trip.com will reconsider my case, investigate what happened and issue a fair refund for the unused duplicate booking. Please be careful when booking through Trip.com, and always check whether a booking has gone through before trying again.