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Beth

美国

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PROVEN Skincare

Poor customer service response to defective product

I had been satisfied over the last few months until my current order. Day cream was now very drying, chalky and difficult to apply which was a complete change from previous orders. I questioned customer service and was told to apply over damp skin. As I had already been doing this and there was no improvement, I felt that this item was not made correctly, I again sent a query. No response. I have canceled the subscription and will be researching a different skin care routine

2021-08-31