"No Spread" gold bars are a BIG LIE - They screwed me out of over $4300 AUD
Highly misleading and deceptive. Absolutely disgusting. Bought a large number of "BullionStar Gold Bars with No Spread" online. The page where you buy states "No spread between the buy and sell price". There is no asterisk* to suggest any conditions to this. I received my sales invoice by email which listed my purchased items as "BullionStar Gold Bars with No Spread - 100g". No mention of any circumstances in which a spread might apply. Then, today when I went to sell, there was a difference between the buy and sell price which reduced my profit by more than $4300 AUD. No spread my ass. On further investigation, if you search deep in the Help Section, the topic on the "No Spread" bars includes an asterisk*. If you scroll down for the *explanation, it states "For orders settled in other currencies that Singapore Dollar, a spread between the buy and sell price may apply". The Terms and Conditions contain a similar wording. Clearly, by NOT including the asterisk* and explanation on the order page OR the sales invoice, this company intentionally misleads its customers into an expectation of no spread when they use the term "NO SPREAD". If they were honest, the asterisk would appear on all mentions of the term "No Spread". Totally disgusted with this company's deceptive practices.