Absolute scam. 3 companies sharing the same adress????
Absolute scam. Ordered my 4l60e on July 1st and was told via email that it would arrive 7 to 12 buisiness days after order confirmation so after a month of no information or contact I decided to call and check on things. Jen, Danny, Kim were very nice but useless in terms of fulfilling my order so they put me through to Kevin and thats where the customer service really started getting bad. At first Kevin seemed helpful but after many failed call backs and false promises i started getting impatient and after 2 months of no tracking number, which always seemed 3 days out, iI demanded either a tracking number or a refund and was by Kevin that only the CFO can do that..... so i call again another day and talk to Jen and she said she filed the refund and it would be 10 business days (we are at Sept 3rd for initial refund request) we never got the refund and so today (sept18th) i call and again get Kevin he then tells me that not only did Jen not file the refund but that she went on vacation and is now in covid quarantine so i then ask for the refund and Kevin set the phone down and takes another call while we were in the middle of dealing with my request. I hang up and call Kevin again He then gets upset when i call him out on taking another call while with me. He then states this exactly; "I Figired you would be smart enough to understand I would get back to you" somehow now IM SOME HOW THE ONE BEING DIFFICULT. All i want is my money! I told him i would dispute the charge with my back and he stated he would do everything he could to make that process delayed as possible. THIS IS NOT AN EXAGGERATION PEOPLE. Kevin then becomes verbally aggressive and cusses me out right before hanging up on me. Any reply to this comment by this company is going to be misleading in some way. Believe all the 1 star reviews. This company, I suspect, is going out of business and merely can't afford to pay our refunds. There is just no other logical reason any company would want to drag their butts for PAYING CUSTOMER WHO NEVER GOT THEIR ITEM AND NEVER GOT THEIR MONEY BACK. Also, can someone explain why when i google their address (100 s river road Bay City MI 48708) I find 3 companies with the same adress. A transmissions, Rebuilt transmission and Got All Parts. Again all I want is my MONEY back.