Disgusting customer service and fraudulent behaviour.
I have been a loyal customer to both 8seasons and Doreenbeads for 4 years only to be treated like a fool. I placed an order a month ago, for whatever reason it was split into 2 packages (they were sent on the same day so it wasn't a stock issue, I think they were just trying to get around oaying more for shipping) and I only received 1 of the packages. I looked into the tracking of the second parcel and it was clear that I was not going to receive it as 2 weeks had gone by and there had been no change at all (the tracking said that it would shift in 24 hours, but even to this day, nearly a month later, it still hasn't changed). I tried to reach out to the courier but they said that the sender (DoreenBeads/8seasons) had to talk to them on my behalf. Meanwhile I have already contacted Doreenbeads several times to tell them that there is an issue and it needs resolving. I told them that they needed to speak to the courier as the courier would only deal with them First, Doreenbeads/8seasons tell me that the item wasn't in stock, but if that was the case then why would I have a second tracking number? That was the first lie. The second lie was when they backtracked and said that that the package would be with me in 5 days. Of course, it still hasn't arrived. At this point I call them out again and tell them that the items still haven't arrived and I am sick of their lack of care when I have spent a great deal of money over the years. They then proceed to try to barter with me and manipulate me into buying more of their items in which they will include the replacements of the items that I never received! I cannot believe the audacity of these vile people and I strongly advise against buying from them, because if anything goes wrong then instead of sending you replacements like any DECENT company would do, they just try to get you to spend more money so that they do not lose out, even though it is THEIR responsibility to make sure the items reach the customer. Repulsive and extremely disappointing, not only as a long term customer but also as a business owner myself. I will be on the phone to the bank to resolve this as I'm clearly not getting through to anybody with a brain cell.