I don't understand how anyone could…
I don't understand how anyone could give this company five stars. Have you guys seen the Google reviews, the Yelp reviews or the BBB complaints they have received? They are the worst company and the worst customer service team you will ever deal with. First of all, I have been with Canyon for 1.5 years. I was stupidly hooked into the program as I was attracted to their pitch of being debt free within 4 years and reducing my monthly payments. I had to take a pay cut and move back to CA as my mom had gotten cancer so the reduced monthly fees is so vital to me. Boy, was I wrong and feel like I was scammed! After making my payments each month for over a year, I have now paid Canyon $23,000. They have negotiated five creditors for me and have made them monthly payments ranging from $25 to $169, totaling a little over $400/month...for a total of $3,550 to my creditors. So do the math, I've paid them $23,000, they've only paid $3,550 to my creditors. How does that add up?! well, here's what they DON'T tell you the fine detail. They take fees in the first 2 years, they don't tell you how they spend fees or how much they actually collect or how they actually "reserve" your funds. So what happens to those un-negotiated creditors? you get sued! yep, I got sued by two of those creditors and I had to pull the remaining three out of the program and negotiated outside of the program with them to prevent being sued by the rest. So for those two creditors in litigation, guess how much the lawyer tells me I have in my "reserved" funds to negotiate for out of court settlement? $45 DOLLARS!!!! remember I've paid them $23,000 and they've made $3,550, I should have $18,000+ minus fees in reserve. But ALL I have to negotiate is $45 DOLLARS!??? the customers are on the line for ruined credit score, the customers are on the line to have to go to court, yet they claim they are helping others? So what does Canyon do? I call their customer service and they told me to pay $1,300 MORE per month, that's doubling what I pay each month.... I don't have more money to give! Why would I join a debt relief if I have more money? Now I'm stuck with Canyon having $18K of my money and not releasing them to settle my creditors in litigation, I don't have more money to pay them myself..and my credit is in the can. Try calling their customer service and you won't get any answers or resolution. Their manager even hung up on me. Deal with ANYONE except for this company! To Add: Canyon responded to this review saying someone would contact me. Six days later, I still haven't heard. This is what you can expect from their customer service. Over-promising, under-deliver and lack of communication.