worst company ever
I had a terrible experience and lost 256$ CAN . I booked a flight with Batik air from Delhi to Denpasar. At the counter I was told by the checkin team I was eligible for a refund because the flight will be delayed. So I went ahead and booked another one. After several calls and chats , I received a refund of 1$ , a real joke . They are also so strict with the hand luggage and they don'T accomodate if you wanna have a big suit case. They make you pay by kg . So if you have a big suit case of 23kg it costs you about 700 $. Worst company so far. Don't book with them!!!!