Unauthorized transactions
In July, I noticed that my recurring gift to my church was processed twice (without my authorization). At that point, I cancelled the recurring gift and removed the payment method. Now in August, I received an email saying thank you for my recurring gift (indeed it was withdrawn from my checking account). I checked and see that I do not have any recurring gifts set up, and I have no payment methods on my account. Also, this August withdrawal is not listed in my gift history (the last one was from July). This is now the second unauthorized withdrawal from my checking account. Obviously my payment information is being retained and used without my permission. I’m not sure what benefit this platform provides to donors. The customer support is non-existent; I am being redirected to my church.