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Ilaria

中国香港特别行政区

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HK Express

HK Express requires full exact names as on passport but do not make that clear at purchasing stage so they can charge you to make the amendment at the check in

HK Express is dreadful they are obviously only concerned about one thing, squeeze as much money as they can get at every step of their process! beware that they require you to input your full names EXACTLY as on the passport if you just input your middle initial or one of your middle names, they will charge you another 350dollars to add the names as shown on your passport at the time of check in! This is totally unacceptable, when they are in control of asking and specifying clearly what they want at the time of ticket purchasing. All they need to do is clearly state all names exactly as shown on your passport and people will follow. Also how do they create a charge of 350$ for inputting a few letters on their computer screen at check in? CRAZY and very annoying, should respect your clients as clients not just find every possible way to charge another penny!!!

2024-11-12