Covid or no Covid, this was a bad purchase...
I placed an order for a bike that had a shipping date of 6/9/20. I then received an email stating that it would ship on 8/21/20, then another email stating it would ship in 8/31/20. Then the emails stopped. I emailed Firmstrong asking for an update and they said there is no tentative shipping date. Out of curiosity, I went online to see if there were any other model bikes available and to my surprise, the bike I ordered that was once "sold out" showed that it was available in my color and one other color. However, when I called Firmstrong to confirm, they said that the website was wrong. They have no bikes, yet the website would have allowed me to purchase a bike that didn't exist??????. I finally decided to call and ask for a refund. They said they would process the refund in 7-10days.