Customer service over email was great, pick-up was not so great
Customer service over email was great, friendly and very helpful. Two men came to pick up my belongings from my dorm to bring it to the storage facility. One man was very nice, polite, helpful and made no complaints in having to carry my things down a staircase (there is no elevator in my building). The other man, though, was very rude, told me (a woman no taller than 5') that it was my responsibility to carry my things down to the lobby and that their only job was to pick things up. He didn't even help the other man carry the boxes down the stairs. He just stood there and sulked. Other than that one rude man, my experience with this company has been nothing but positive. I will say, though, it is very pricey.