another shopee failure
SPX Express Pick Up 24th Sept 2024: horrible return policy/protocols, it actually gave a insanely crazy timing of 10am - 8pm to let spx guy picked up but the guy failed to appear within the extremely long timing (only came at almost 840pm!). this is totally insane 1. buyer is the victim here with a defective item, 2. buyer has to sacrifice entire day just to wait for guy to pick up with a ridiculous time range (imagine burning a day's leave...) 3. when contacted shopee agent told me to reschedule! i said NO and the agent transferred me to another agent i was hung for another 15-20mins online again... i was like wat did i just read.... firstly i did not get refunded and still want to trap more of my time n burn leave? i feel shopee is horrible such that its year 2025 soon and they are still so backward, the big players well not perfect but have very gd systems and policies which shopee can learn from or adapt eg. amazon which is very customer-centric (they go harsh on poor sellers n hav metrics n penalties for them, but shopee im not even sure what they r doing). shopee is wasting time, money and resources because they cannot understand where the root of the problem is...