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Scott Faust

美国

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GCX

I used to love this company...

I used to love this company. Now the service isn't what it used to be. I ordered a bunch of Apple cards and one of them wouldn't activate and work in the store at the time I was trying to buy my macbook, so I reported a problem with the card. The next day they told me the card was fine, so I told them that I had already made the purchase and wanted to give the card back for a refund because it didn't work at the time it was supposed to. After DAYS worth of emailing back and forth because I couldn't talk to a real human, I finally gave up and disputed the charge. My credit card ruled in my favor and then GCX locked my account. I waited a couple weeks and then tried to have it unlocked and they charged me the whole charge AGAIN! I complained again and they reversed all but that last card that wouldn't work the first time. Very greedy... make it right and I'd gladly revamp my review but for now I'm out almost $500 because they won't take their faulty card back. Despicable action for a guy that's been with you since 2015!

2025-05-30