Choose to re-trust Lingoace after talking to a 2nd customer service
Our family followed LingoAce since last August, and it went alright until the "replay function" is down due to over 2 months platform update. We got first dissatisfying service from one customer manager but later got compensated good service from Fuhao (付昊) as well as corrected good service and apology from the first customer manager. They both agreed with us that Lingoace will be NOT only responsible for the teachers' behavior, but ALSO care if the child being taught can accept the teaching or not, hence teaching quality. Therefore we choose to re-trust Lingoace for how they deal with customers' relationship and we hope for a much happier and smoother problem solving process in the future if similar issues happen again.