No Contact! No support!
I made an order Friday night online. I realized right away that I needed to cancel, as I made a mistake in what I needed. There was no mechanism to do so on their site. I emailed support right away with the confirmation number and the page pdf printout; it did not contain an order number, only the confirmation number. I replied to the order confirmation email with the same request. The chat wasn't selectable. Support hours are listed as PST. I called Monday several times during those hours, and it went straight to VM, but the VM is full. I've received a "shipping" email that seems automated. I knew the product was Chinese, but it lists California as the address. Now, I think this is a completely Chinese operation. I don't know what, if anything, is at the California address. It's certainly not anyone answering the phone. I've been trying to cancel this since ordering it. I'm guessing no one will "read" the emails before shipping. So be very wary of this company. I made a mistake and there is no good way of contacting the company in a timely fashion, if at all. The chat doesn't work with Firefox or Chrome. I'm doubting it works at all. The phone number isn't answered and VM is full. Be wary.