Should be 0 Star! 1 star is too good for them.
WORST SERVICE EVER. We were sending some goods from CHINA to NZ via EMS. After 2 weeks, the tracking system ( which is appalling ) showed no progress so we decided to call them. Their explanation was already on the plane and has arrived in NZ. I rang NZ post and they said the system showed the parcels were still in China. We kept calling everyday and spoke to the Manager to find out more about these shipments. We were getting the same feedback everyday and they decided to show us a screenshot to prove it has left China. We looked at the screenshot there was no date shown and say nothing about it has left. All I can see was the tracking numbers. We continued to call them everyday till the 5th Weeks and the answer was they were still sitting in China. We were completely shocked with LIES they gave us for that 3 weeks we been chasing. 2 days ago we been promised they will be arriving NZ this week but still there is no sign of anything. Another LIE! and we still waiting for the miracle to happen! They should not LIE. DO NOT USE THEM.