I purchased a new Creator 5 Pro for my…
I purchased a new Creator 5 Pro for my son's birthday. The printer arrived late but hey, it's a new model and in demand. On inspecting the packaging it had another person's address on the box (which looked heavily damaged). I checked the internals and clearly it was not "new". I raised this with Flashforge and eventually, after multiple emails was requested to post it back, at my own cost (to be reimbursed). I sent the printer back and was sent a replacement. The replacement arrived and was in even worse condition that the first with scratches all over the top cover (and was close to fully assembled). Nearly a month later my son is still without his printer and I'm stuck in another returns process (waiting for the slow customer service to reply). This company has the worst customer service I've ever encountered.if there's an alternative brand offering a model with the same functionality then do yourself a favour and buy it from them.