Very bad experience with online purchases
I have had so many problems online orders, I have decided not to buy online of FabIndia site. I have never had any problems with any other online stores even tho I'm an nri and often cannot enter an India number. But this company insists on sending otp only to an India number. while every other BRC business also sends OTP to email because not all NRIs have an India number, this very "well-reputed" company cannot even provide this simple resolution. The delivery person was unreasonable and rude, I have a record of all the transactions, payment, invoices etc. he had my mother's (India number) recorded on his phone and could hear it ring when he called. Yet he insisted on an otp. But wouldn't send the OTP to my mother's number. Defies logic. How can I possibly scam when I have already paid ? I called the customer service number and they assured that my mother's number will be acknowledged as the India number but yet to hear back from them. In the meanwhile, I have been locked out of my login and am unable to retrieve the orders or update my mobile number ! Ridiculous service, even if you can call it that !