Unacceptable Service, Severe Quality Control Failures, and Zero Accountability
Initially, the service made a positive impression. Communication was straightforward, and special requests were handled with apparent flexibility. However, what followed falls completely short of basic B2B standards. Upon receiving the first shipment, we had technical questions regarding the installation. Despite multiple follow-ups, it took over a week to receive a reply. Furthermore, the acrylic signs arrived with significant manufacturing defects: the pre-drilled holes were misaligned and not level, forcing us to improvise on-site at our own expense. To ensure consistency in color accuracy and material quality across our branding, we deliberately placed a reorder with the same company. Although we were explicitly assured prior to our initial order that small-batch reorders were possible, this commitment was retracted when we submitted the request. We were forced to engage in unnecessary disputes just to get a single replacement plate processed. When the plate finally arrived, the artwork was printed on the wrong side. Upon notifying the vendor, we encountered an unprecedented level of customer service: rather than taking ownership of the mistake, they claimed the second order was correct and that our entire original order was wrong. They subsequently refused to replace the defective initial order. Summary: Communication is an absolute nightmare, with response times taking days or even weeks and requiring constant follow-ups. Combined with unprofessional complaint management, a complete lack of quality control, and zero accountability for production errors, this has been an incredibly frustrating experience. If you value reliability, precision, and professional standards, we strongly advise looking elsewhere.