Extremely poor support
Extremely poor support. The agents ignored what I said and repeatedly asked questions I had already answered. I had to explain the same issue three times, and they still didn’t understand it — even though this is a simple problem related to one of their newest and best models, and they are supposed to be technical support. They refused to answer my questions or even check their system for similar cases, although there are plenty of reports about this issue online. Instead, they insisted that I send in my €2,100 drone to a repair shop and pay hundreds of euros just for an inspection. It’s very clear that they care more about revenue than about customer experience. I have been a loyal customer and have recommended their products in the past, but this level of support is unacceptable. I will not recommend or purchase any more of their products after this disappointing experience. You are welcome to contact me for details and to conduct an internal investigation.