Avoid A Better Florist / Floral French - the worst
In mid-Sep 2020, I ordered flowers for my friend's family as her father passed away. I was alerted that there was an issue and my flowers weren't delivered on the chosen date. Fine, it's a global pandemic, no problem. Customer service assured me the flowers would be delivered the next day. I never received confirmation so I followed up, and was told that they had in fact be delivered, but I should check on my end to make sure. My friend never received the flowers, so back I went to customer service. They said they'd look into it... a few weeks passed, I followed up again, they again assured me the flowers had been delivered! I persisted, they insisted, and finally, finally, after some more time and back and forth they admitted there had been a mixup and the flowers were never delivered, at which point they agreed to refund me. Absolutely unbelievable and such a complete waste of time. No one who works there knows what's going on and they don't care about fulfilling their deliveries. Avoid at all costs and save yourself the hassle.