The support will keep you busy, nothing else.
I have had my Snapmaker 2.0 for about a year now and since then I have never had a single good print. What I did get was a second job because the support asked me to try out this and that, make a video of this and that and it just never ends. I have used 3kg of filament in the proces and still they want to "work on a solution" instead of giving me a refund. I'll sue because that seems to be the only way to get justice these days.