I am beyond disappointed in this…
I am beyond disappointed in this service. I had a pizza party box ordered and delivered to my grandma (she’s 86 and doesn’t drive). I tried canceling it multiple times and even tried calling. It wasn’t working. The delivery time went from 30-40 mins to nearly an hour and a half and then when they canceled it they still charged me the $50 for the pizza box that was never delivered to my grandma. I called and they said they wouldn’t refund me even though it was their lack of customer service and their app that wasn’t even letting me cancel the order in time. I am beyond frustrated and never will trust having them deliver to my grandma again. I try to do something nice because she is too far for me to bring her dinner and they just keep the pizza, charge me $50 and say it’s policy. I guess it’s policy for them not to answer the phone or their app to work, then just keep the money.