It's been five months and still waiting for our refund
I don't think I've ever been so frustrated in my life. We bought two tickets from them, the airline canceled the trip because of Covid-19. To start a refund process ExploreTrip told us that we have to pay 50$ per ticket, so we paid $100, five months latter and after calling them almost every two weeks still no refund. They also refuse to send us in written form that they can't refund us, so at least we can get that money back from our credit card. Now they say check with airline if you want your refund. I hope they get the same treatment from the serviced they are using as they are treating us. They are just horrible.