Mixed feelings
My experience with Popsewing is mixed. I waited a month for my order to ship and emailed twice to inquire about the status. When I finally received a reply the item I ordered was out of stock and I was encouraged to buy a different item despite asking for a refund. So in the end I have a bag that I didn't really want but I did enjoy the process of putting it together. Some sections were quite difficult to sew together but for the most part instructions were easy to follow. The quality of the leather isn't the best and some parts aren't leather or maybe they are heavily coated leather I'm not sure, but there was a heavy smell of plastic on some of the pieces. When I did get in touch customer service was friendly and prompt, and I was able to customize a keychain which I am really happy with.