It’s really discouraging
It’s really discouraging, while the brand itself is nice and their clothing is pretty, the customer service is absolutely horrific. They sent me a damaged shirt, and when I kindly asked for a replacement, they gave me the run around. Indicating that it was a fold in my shirt or just offering a 30% refund. I even had photo evidence. It’s really made me rethink shopping there and I was a very loyal and respectful customer.