Awesome piece of kit
I'm a joiner with over 28 years experience in the trade. The black and decker mouse is made by Stanley/DeWalt and is an awesome piece of kit. The supplied sanding sheets are of exceptional quality. For 18 GBP this item has easily prepared two large rooms for decorating without spending a penny more. Have no idea about contact with customer services, but if you need a multi use sander, accept no substitute. This sander has been on the market for a lot of years and they have got it right. It's not so aggressive it leaves excess marks in any material,while being efficient enough to remove unwanted imperfections. Would highly recommend, you can't go wrong.