Outstanding. Ideal for small business.
My company, a small US based manufacturer of specialty LED lighting products, has relied on Shopper Approved for nearly five years now and we've never been happier with the results. Their competitive, affordable pricing, robust tech platform, and exceptional customer service make them a standout partner for businesses like ours, where authentic reviews from real retail customers are the lifeblood of our growth. What sets these guys apart is their seamless integration with our e-commerce and email systems. This lets us precisely target review requests to end-user retail buyers, skipping our regular wholesale dealers. Better yet, because our lighting systems often take weeks to install, we can schedule those review requests to go out only after customers have hands-on experience. Sure, this means fewer reviews overall, but the ones we get are far more valuable; they're detailed, honest feedback on actual product performance, not just reviews of our shipping or ordering processes. And with every request sent to a verified purchaser, fake reviews are a non-issue, unlike on many competing platforms. No review would be complete without praising their support team. Over the years, we've occasionally needed help correcting a customer's mistaken star rating (eg. a 5-star intent the customer mistakenly set at a 2). In every case, their team dives in thoroughly, verifies the details, and resolves it promptly. It's this level of care that keeps us coming back. In short, Shopper Approved doesn't just collect reviews, they help us build trust and drive sales. Highly recommended.