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Amy S

美国

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Orthoture

DO NOT BUY - Poor Quality

DO NOT BUY - Return policy is not how they published it. I reached out to the customer service team regarding a return for some shoes that were the wrong size. Instead of processing my return right away, they made me send photos to assure them that I was returning the correct item. They attempted to persuade me to hold onto the shoes by suggesting I could give them to someone I know and offered a 10% refund as an incentive. When I firmly requested to return them, they informed me that I would need to handle the VERY EXPENSIVE SHIPPING back to China. They then increased the deal to a 20% refund if I chose to keep the shoes. VERY DISAPPOINTED WITH THIS COMPANY. Poor quality product and poorer customer service.

2024-12-09有帮助 1