Lying about pre-orders
Super disappointed in these guys. I pre-ordered a manga, Metamorphosis by Shindo-L. They said it would restock on the 15th of August. I specifically e-mailed them BEFOREHAND asking if they were sure they'd get enough stock to fulfill the pre-orders, and they assured me they do NOT oversell their pre-orders. Now a month later it still has not been shipped, and they told me they didn't have enough stock and don't have an ETA when I'll actually get my order. They didn't even apologise or wrote anything other than an automated e-mail. So annoying and disappointing, never buying anything here again EDIT: Can you use your energy that you take to reply to all the negative reviews here being defensive as hell and work on your actual support? You don't think saying "We are not at the cutoff for pre-orders yet" is the same as saying you're not overselling/have enough stock incoming to fulfill it at the promised date? You say you can't give an ETA but you *did*. You set an arrival date on 15th of August, where pre-orders would be fulfilled. And then you didn't. That said, I just got an e-mail that it's back in stock and I see it is purchaseable on the site now. I hope to god this means you're shipping out all the pre-orders now and aren't selling it WHILE we're waiting for pre-orders. The fact that you reply passive aggressively implying you're "sorry" I "misinterpreted" it is just ugh. Once I receive the manga I'll update my review but for now I am cautiously waiting because your handling of this makes me concerned.