NO CUSTOMER 'SERVICE' - Horrible Experience
When I placed my order I selected the Apple Pay option as my payment option. At that point, the order finalized immediately, never providing an option to enter the shipping address. Their system pulled the information from my Apple Pay account which had not yet been changed since our recent move to another city. I IMMEDIATELY emailed GC to alert them of what happened and to provide the correct shipping address. I received a replay from 'Brian' the next day stating that the order had been updated. I then subsequently received additional tracking information from FedEX stating that it was still scheduled for delivery to our old address. I then contacted FedEx and they advised that as the recipient I am not allowed to change the delivery address. Only your shipper is allowed to change the address. I emailed GC five more times. Nothing was done to contact FedEx to correct the delivery address. I also found that it was not received by FedEx until several days AFTER I initially contact GC to change the shipping address. So, GC's response to me that the address could not be changed because it had already been sent to FedEx was a complete lie. According to the tracking information,it was delivered to the new owners of my former home. I have NO WAY to get in touch with these people. The house is 400 miles from our current residence. AT ANY TIME after the order was placed a simple note to FedEx could have supported a change to the delivery address. I purchased this product as a birthday gift (birthday was November 1) and the gift will never be received due to the very poor design of the GC ordering system. This is not acceptable! GC has no customer SERVICE. A would stay away from this company!!