AVOID AT ALL COSTS.
ABSOLUTELY ATROCIOUS CUSTOMER SERVICE AND COLLECTION. CASE2026042100158 / CASE2026042200097 ORDER UK 77497 - £734.85 - PLACED ON 15TH APRIL I PAID THEIR EXTRA INSURANCE ON THE DELIVERY. THEY WERE DISPATCHED LATER THAN THEY ADVERTISED - ON THE 20TH APRIL. ON 22ND AFTER SPEAKING WITH MY ELECTRICAL GUY THEY WERE DEEMED UNSUITABLE FOR WHAT I WANTED. STILL IN THE BOXES X 4 PANELS ON THE 22ND APRIL I ADVISED RENOGY I WANTED TO RETURN THEM. NOT ONCE BUT TWICE I WAS PROMISED THIS WOULD BE COLLECTED AND AFTER SEVENTEEN DAYS THEY STILL HAVEN'T BEEN COLLECTED! THEY ARE OUTSIDE MY PROPERTY AS I ADVISED RENOGY OF A MAJOR HEART OPERATION I WAS HAVING AND WOULD BE IN HOSPITAL. I AM STILL IN HOSPITAL AND MY DOG WALKER HAS ADVISED THAT THEY PARCEL STILL HASN'T BEEN COLLECTED. I WILL NOT WAIT FOR MY REFUND ANY LONGER. YESTERDAY I SPOKE WITH MY SOLICITOR WHO HAS ADVISED THIS CONDUCT CONTRAVENES THE CONSUMER RIGHTS ACT 2015 AND HAS ADVISED ME INITIALLY TO REQUEST MY FULL REFUND IN 5 WORKING DAYS - BY THE 15TH MAY. IF THIS IS NOT ACTIONED THEN I WILL TAKE LEGAL ACTION AGAINST RENOGY FOR FAILING TO ADHERE TO THIS ACT AND WITHHOLDING MY MONEY. DO NOT PURCHASE FROM THESE SHARKS. THIS COMPANY IS DIRE. DO NOT ASK MY TO CALL. CONTACT ME VIA EMAIL ONLY. I HAVE FORWARDED PREVIOUS CORRESPONDENCE TO MY SOLICITOR AND ANY FUTURE EMAIL FROM RENOGY WILL BE SENT AS EVIDENCE OF THIS FIASCO. I HAVE REPORTED THIS MATTER TO TRADING STANDARDS